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Remember to read the documentation that comes with product. We are constantly updating our online documentation so please...please read it first as chances are your questions are already answered. We spend quite a bit of time working on it! You can find documentation for

Credence at http://docs.sh-themes.com/category/themes/credence/

WP-Contacts at http://docs.sh-themes.com/category/plugins/wp-contacts/

Our other tools include documentation with the item when you purchase them.

Keep in mind that a lot of the issues people might have need to be looked at through the Wordpress admin to see how things are configured. Please provide login information to your wordpress installation when opening tickets if you would like us to troubleshoot something.